Getting help

Live chat, email support, and what to include.

Open Support in the app navigation to reach the team.

Channel	When	How
Live chat	Mon–Fri, 9am–6pm EST	Click the chat bubble in the bottom-right corner of the app
Email	Any time; we typically reply within 12 hours	[e-mail]

The FAQ and Guide pages in the app answer the most common questions without waiting.

​

What to include

To help us answer quickly, include:

• Your store’s myshopify.com domain.
• The campaign name, or the Discount Manager rule or Cart Transform operation.
• What you expected to happen and what happened instead.
• A screenshot of the cart or checkout, if relevant.

Missing a feature? Tell us. Feature requests go straight to the team that builds the app.