> ## Documentation Index
> Fetch the complete documentation index at: https://codebeans-discount-engine-pro.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting help

> Live chat, email support, and what to include.

Open **Support** in the app navigation to reach the team.

| Channel | When | How |
| - | - | - |
| **Live chat** | Mon–Fri, 9am–6pm EST | Click the chat bubble in the bottom-right corner of the app |
| **Email** | Any time; we typically reply within 12 hours | [support@shopylyst.com](mailto:support@shopylyst.com) |

The **FAQ** and **Guide** pages in the app answer the most common questions without waiting.

## What to include

To help us answer quickly, include:

* Your store's `myshopify.com` domain.
* The campaign name, or the Discount Manager rule or Cart Transform operation.
* What you expected to happen and what happened instead.
* A screenshot of the cart or checkout, if relevant.

Missing a feature? Tell us. Feature requests go straight to the team that builds the app.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.